Welcome to boxandsort.
This Refund Policy details the terms, conditions, and procedures for cancellations, adjustments, and refund requests regarding our custom moving inventory planning services at www.boxandsort.com.
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1. Nature of Our Services
boxandsort provides bespoke digital consultation and personalized moving inventory planning.
Reservation Deposit Structure: Payments made on our platform represent initial reservation deposits used to secure dedicated consulting slots and allocate preliminary resources for your custom inventory plan.
Custom Digital Delivery: Because our services are individually tailored based on client-submitted intake data, specific refund criteria apply once personalized planning work has commenced.
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2. Cancellation & Refund Eligibility
We aim to handle all cancellation and refund requests fairly and in compliance with European consumer rights standards.
A. Cancellations Before Intake Submission
If a client cancels a booking after paying the reservation deposit but before submitting the completed online intake form, a full refund of the deposit is available upon request.
B. Cancellations Prior to Plan Delivery
If a cancellation request is received after the intake form has been submitted but before the customized inventory plan has been generated and delivered, a partial refund (up to 50% of the reservation deposit) may be granted to cover administrative and preliminary evaluation costs.
C. Completed Service Delivery
Once the customized moving inventory plan has been fully generated and delivered to the client via email, reservation deposits are non-refundable, as the personalized digital service has been rendered in full.
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3. Order Issues & Modification Requests
If you are unsatisfied with the delivered inventory framework or believe there is an error in your customized plan:
Revision Support: We offer adjustments to ensure the plan aligns with the details submitted in your original intake form. Clients may request reasonable revisions within 7 days of digital delivery.
Discrepancy Resolution: If boxandsort fails to deliver the tailored inventory plan within the agreed timeframe without prior notice, a full refund of the reservation deposit will be issued.
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4. Refund Request Process
To submit a request for a refund or service cancellation, please follow these steps:
1. Send an email to portal@boxandsort.com.
2. Include your initial deposit reference number and the email address used during booking.
3. State clearly the reason for your request.
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5. Processing Timeframe
Once a refund request is received and verified, we will notify you of the outcome via email.
Approved refunds will be processed back to the original method of payment within 5 to 10 business days, depending on your banking institution.
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6. Contact Information
If you have any questions or require further clarification regarding our Refund Policy, please contact us:
Brand: boxandsort
* Email: portal@boxandsort.com